Shipping And Delivery
Shipping and Delivery
At Maddie Online, we strive to ensure that your shopping experience is seamless from start to finish. Below is a detailed overview of our shipping and delivery process.
Shipping Policy
Order Processing Time:
- Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive another notification when your order has shipped.
Shipping Rates and Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer free shipping on orders above a certain amount, which will be clearly indicated during checkout.
Delivery Time:
- Delivery times vary depending on your location and the shipping option selected.
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-4 business days.
- Please note that delivery times are estimates and may vary due to factors beyond our control.
Shipping Methods
We partner with reliable courier services to ensure timely and secure delivery of your orders. Depending on your location, the following shipping methods are available:
- Standard Shipping
- Expedited Shipping
- Express Shipping
International Shipping
We currently do not offer international shipping. However, we are working on expanding our services to cater to customers outside of our domestic market.
Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can use this tracking number to monitor the status and location of your package through our courier's tracking portal.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Certain remote areas may have longer delivery times.
Issues with Shipping
- If your order arrives damaged or is incorrect, please contact our customer support team immediately.
- For lost or stolen packages, please reach out to the courier service first with your tracking information. If the issue persists, contact our customer support team for further assistance.